Most visitor centers and the Desert Institute will be closed for the duration of the government shutdown. The Joshua Tree Visitor Center is open.

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Shop Policy


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Ranger Richard at Joshua Tree Visitor Center

Ranger Richard at Joshua Tree Visitor Center | Photo by NPS | Public Domain | Source

Return Policy

Items purchased on the Joshua Tree National Park Association shop, joshuatreeshop.org, or in one of our visitor centers can be returned within 10 days of purchase. The item(s) must be undamaged and in the original packaging for a full return. Opened items or damaged packaging will not be considered in an acceptable condition for a return. If the item(s) was received damaged, then you will need to file a claim with the delivery service used to ship the item(s).

Exchange Policy

If you purchased an item or items in the Joshua Tree National Park Association online shop or one of our visitor centers and would like to make an exchange, please return the item within 30 days of purchase. Items found defective, with missing parts, or incomplete in any way are considered justified reasons for an exchange. Items damaged by shipping require claims to be filed with the delivery service used to ship the item(s).

Shipping Costs

Shipping costs for returns or exchanges are required to be paid by the purchaser of the item(s).

Contact

If you have any questions, comments, or concerns regarding these policies or regarding our shop, you can contact the Joshua Tree National Park Association by phone at (760) 367-5535(760) 367-5535 or email us at shop@joshuatree.org.